# Product Strategy posts

> For the index of this section of the site, see [llms.txt](https://fusionauth.io/blog/llms.txt)
>
> For the complete documentation index, see [llms.txt](https://fusionauth.io/docs/llms.txt)

[You Don't Own the Customer Experience If You Don't Control Identity](https://fusionauth.io/blog/customer-experience-control-identity.md)

*   [Education](https://fusionauth.io/blog/category/education.md)

### [You Don't Own the Customer Experience If You Don't Control Identity](https://fusionauth.io/blog/customer-experience-control-identity.md)

Companies devote extraordinary attention to customer experience. They study onboarding, navigation, personalization, conversion, support, and retention. They...

[Dayna Rothman](https://fusionauth.io/blog/author/dayna-rothman.md)

September 2, 2026