I'm going to have to talk to sales as I want to enable the features temporarily to use it as a POC. Also so I can justify the cost per month for actual support beyond forums.

Thank you for your time.

That indicates the fusionauth user doesn't have a password provided. https://fusionauth.io/docs/v1/tech/reference/configuration has the configuration values.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

Using Engine version
14.6
really bizzare.

That indicates the fusionauth user doesn't have a password provided. https://fusionauth.io/docs/v1/tech/reference/configuration has the configuration values.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

Yup have this variable set... stranger still is I can manually connect to the database without issue using the same username and password that I have set in the ENV variables.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

did get slightly further. New error:

The user for the username you provided was either created or already existed but could not be granted access to the database. The error from the database was [Access denied for user 'fusionauth'@'10.222.3.159' (using password: NO)].

https://fusionauth.io/docs/v1/tech/installation-guide/fusionauth-app#advanced-installation

In this case, you run the db creation scripts manually, and then when FusionAuth connects, it doesn't have to do anything DDL-wise.

Can you try that and let us know if it works?

not at all sure what is happening. I didn't see any mismatch with character encoding.

I also joined your slack channel with a new subchannel https://fusionauth.slack.com/archives/C05R6G25472

with a list of steps and files I used to run this. I can't figure out what FusionAuth is expecting or I'd set it.

-Ian

Awesome!

I appreciate your time and patience!

Around line 70, I see this error:

Enforcing utf8mb4 character encoding. Review the following messages:
 
 Errors that caused startup to fail:
  Expected [character_set_server] to start with or be equal to [utf8mb4] but found [latin1]
  Expected [collation_server] to start with or be equal to [utf8mb4] but found [latin1_swedish_ci]

This means that we're expecting a certain character set in mysql, but we aren't seeing it. So we're failing to continue.

You can turn off the expectation in your fusionauth.properties. Set database.mysql.enforce-utf8mb4=false and restart your app server. That should resolve this issue.

More on the ramifications of turning this off here: https://github.com/FusionAuth/fusionauth-issues/issues/234#issuecomment-632757441

Alternately, you can set up your database to have the expected charsets. That's beyond the scope of the assistance I can offer, but some googling turns up https://dev.mysql.com/doc/refman/8.0/en/charset-database.html

Output too long to put in here so I created a pastbin. Let me know if you can't see it. Sorry for the long log file I didn't know which output is relevant.

FusionAuth Log File

Mine looks something like this:

Jun 09, 2020 11:45:03.497 AM INFO  io.fusionauth.app.maintenance.FusionAuthMaintenanceModeWorkflow - Determine database status : ORDINARY_USER_CANNOT_CONNECT [Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.]
Jun 09, 2020 11:45:03.501 AM INFO  org.primeframework.mvc.servlet.PrimeServletContextListener - Initializing Prime
Jun 09, 2020 11:45:03.502 AM INFO  io.fusionauth.app.maintenance.guice.FusionAuthMaintenanceModeModule -

---------------------------------------------------------------------------------------------------------
--------------------------------------- Entering Maintenance Mode ---------------------------------------
---------------------------------------------------------------------------------------------------------

Jun 09, 2020 11:45:03.554 AM INFO  io.fusionauth.api.configuration.PropertiesFileFusionAuthConfiguration - Loading FusionAuth configuration file [C:\fa\fusionauth\config\fusionauth.properties]

Can you cut and paste the relevant sections of your startup script output?

Thanks,
Dan

I can connect to the MySQL instance (port 3306) with super user. I cannot connect to Plesk instance with super user (port 8306). If I set maintenance mode to use port 8306 and .properties file to 8306 port it will create the database in that directory and then stop the process the same way.

MySQL my.ini

[MySQLD]
port=3306
basedir=C:\\Program Files\\MySQL\\MySQL Server 5.7\\
datadir=C:\\Program Files (x86)\\Plesk\\Databases\\MySQL\\Data
character-set-server=latin1
default-storage-engine=INNODB
read_buffer_size=1M
read_rnd_buffer_size=256K
sort_buffer_size=256K
innodb_flush_log_at_trx_commit=1
innodb_log_buffer_size=1M
innodb_buffer_pool_size=16M
innodb_log_file_size=10M
innodb_thread_concurrency=8
max_connections=151
old_passwords=0
max_user_connections=30
thread_cache_size=4
thread_stack=196608
binlog_cache_size=32768
net_read_timeout=30
net_retry_count=10
net_write_timeout=30
open_files_limit=4161
table_definition_cache=400
[client]
port=3306

Plesk my.ini

# Copyright 1999-2019. Plesk International GmbH. All rights reserved.
# Note that any changes made to this file will be overwritten when Plesk is updated.
[client]
port=8306
[PleskSQLServer]
port=8306
character-set-server=latin1
default-storage-engine=INNODB
query_cache_size=8M
table_open_cache=32
tmp_table_size=7M
thread_cache_size=32
myisam_max_sort_file_size=100G
myisam_sort_buffer_size=2M
key_buffer_size=2M
read_buffer_size=1M
read_rnd_buffer_size=256K
sort_buffer_size=256K
innodb_flush_log_at_trx_commit=1
innodb_log_buffer_size=1M
innodb_buffer_pool_size=16M
innodb_log_file_size=10M
innodb_thread_concurrency=8
max_connections=300
max_allowed_packet=1M
net_buffer_length=4K
old_passwords=0
connect_timeout=20
basedir=C:\\Program Files (x86)\\Plesk\\MySQL
datadir=C:\\Program Files (x86)\\Plesk\\MySQL\\Data
tmpdir=C:\\Program Files (x86)\\Plesk\\MySQL\\Data

Thanks for sticking around and giving this an attempt to work. Any reason why you think a log file isn't being created?

So just want to recap:

1. You're running mysql 5.7, but there are two instances running.
2. you're on a windows server 2016 server.
3. The database is created, but FA cannot connect as the user is created.
4. You can manually connect using those same user credentials.
5. You can also manually connect to the database using the root credentials.

Which port is the plesk mysql database running on? Which port is the standard mysql process? I think you're on to something when you say:

Is FusionAuth somehow trying to authenticate with superuser to the Plesk instance?

This is the URL fusionauth built. I've tried the Plesk port and it built another fa database and then gave the same error. I've looked for MySQL logs but didn't see anything. To be honest I am not sure where to look for them. I've included the properties code but removed the fusionauth password.

#
# Copyright (c) 2018-2020, FusionAuth, All Rights Reserved
#

#------------------------------------------------------------------------------
# Database
# - Specify the URL and credentials for your database here
# - Required on each node running FusionAuth App webservice
#------------------------------------------------------------------------------
database.url=jdbc:mysql://localhost:3306/fa?serverTimezone=UTC&useSSL=false&allowPublicKeyRetrieval=true
database.username=fusionauth
database.password=

#------------------------------------------------------------------------------
# Additional MySQL database settings.
# - When enabled, FusionAuth will ensure the necessary 'utf8mb4' configuration parameters to
#   properly handle 4 byte unicode characters. FusionAuth will fail to start if not configured properly.
# - This value is ignored if using PostgreSQL
# - Only set to false if you understand the limitations not using 'utf8mb4' character sets.
#------------------------------------------------------------------------------
database.mysql.enforce-utf8mb4=true
database.mysql.connector-version=8.0.18

#------------------------------------------------------------------------------
# fusionauth-search
# - Required on each node running FusionAuth Search
#------------------------------------------------------------------------------
fusionauth-search.transport-port=9020
fusionauth-search.http-port=9021
fusionauth-search.memory=512M
fusionauth-search.additional-java-args=

# Special values include: _local_, _site_. Values can be combined in a comma separated list.
fusionauth-search.hosts=_local_

# Specify the location of your FusionAuth Search Engine servers. Multiple values may be specified using a comma separator.
# This configuration is used by ElasticSearch to configure clustering. The specified port should be the configured value
# for 'fusionauth-search.transport-port'.
#
# Single host example: localhost:9020
# Multiple hosts example: localhost:9020,192.168.1.42:9020
fusionauth-search.servers=localhost:9020

# Specify the full path to the ElasticSearch data directory. This defaults to /usr/local/fusionauth/data/search/esv6
# on Linux/Unix and %FUSIONAUTH_HOME%\data\search\esv6 on Windows if not specified
fusionauth-search.data-directory=

#------------------------------------------------------------------------------
# fusionauth-app
# - Required on each node running FusionAuth App webservice
#------------------------------------------------------------------------------

# Optionally specify an addressable URL or IP address to access this node from other FusionAuth nodes.
# - In most cases this should be left empty and it will be determined at runtime.
# - Ideally this is a site local IP address that is not publicly routable but accessible from other FusionAuth nodes.
fusionauth-app.url=

# Specify the search engine type, accepted values are `database` and `elasticsearch`.
# When configuring the search engine type to `elasticsearch`, you must configure the `fusionauth-app.search-servers` property as well.
fusionauth-app.search-engine-type=database

# Specify the location of your FusionAuth Search servers. Multiple values may be specified using a comma separator.
# This configuration is used by FusionAuth App to connect to the ElasticSearch nodes. The specified port should be the
# configured value for 'fusionauth-search.http-port'.
#
# Single host example: http://localhost:9021
# Multiple hosts example: http://localhost:9021,http://192.168.1.42:9021
#fusionauth-app.search-servers=http://localhost:9021

# Specify the management and HTTP ports for Tomcat
fusionauth-app.management-port=9010
fusionauth-app.http-port=9011
fusionauth-app.https-port=9013
fusionauth-app.ajp-port=9019

# Specify the memory size here. You can use M for megabytes and G for gigabytes
fusionauth-app.memory=512M

# Specify any additional JVM arguments here
fusionauth-app.additional-java-args=

# Cookie Same Site Policy
# - Possible values [Strict, None, Lax]
#
# During development you may want to set this value to None if you're on http and a server is returning you cross domain cookies over https.
fusionauth-app.cookie-same-site-policy=Lax

# Runtime Mode. During development use, 'development' this will allow you to utilize maintenance mode.
# - Once you move into production, use 'production', this will disable maintenance mode.
# - Possible values [production, development]
fusionauth.runtime-mode=development

Can you share the relevant section of your fusionauth.properties that have the database url in them? And make sure they point to the MySQL server.

Also, are there any logs in the mysql directory that have are relevant?

I updated the password to what was in the config file and tried again and it went back to the superuser error of "Unable to connect to your database using the superuser username and password, verify your connection information. If it is correct, make sure the database is running before continuing."

1. The database schema is loaded.
2. The ordinary user is created.
3. It rolls back to the Maintenance Mode screen like its the first time I am going there showing a different ordinary user password and the super user fields blank. I put the super user credentials in and the original ordinary password I pulled from the .properties file and submit again. The error states at the Maintenance Mode screen "Unable to connect to your database using the superuser username and password, verify your connection information. If it is correct, make sure the database is running before continuing."
4. I am running a VPS with Plesk installed. My database path is C:\Program Files (x86)\Plesk\Databases\MySQL\Data. Is there a path statement somewhere that needs to point to this for FusionAuth?
5. No log files are created that I can find. I imaged a PC back at work and installed successfully. Even after that I couldn't find a log file. Do I need to enable logging for this to work?

Thanks for any help

And just to be sure, I am assuming the log file you are looking for is located in the logs fusionauth logs folder?