> For the complete documentation index, see [llms.txt](https://fusionauth.io/docs/llms.txt)

# User Data

FusionAuth Cloud user data policies.

A common question is: "will I lose any data when migrating between tiers, region, size, or hostname?"

When performing any change which requires modifying cloud infrastructure, the cloud database is backed up, and then reconnected to the new infrastructure.

No data loss should occur and your configuration will be preserved.

## Access User Data

If you need to export user data from FusionAuth Cloud, because you are migrating away from FusionAuth or setting up a production instance in your data center, open a [support ticket](https://account.fusionauth.io/account/support/). Your data is yours!

A support request is required because data exports contain sensitive fields, like password hashes. The FusionAuth team will work with you to find a safe data transfer mechanism.

If you need to download user data regularly for analytics or other purposes, consider using the [User API](https://fusionauth.io/docs/apis/users.md) or a [webhook](https://fusionauth.io/docs/extend/events-and-webhooks.md) to track ongoing account creation. Be aware that performing such operations as downloading all users in your account can impact performance; if possible, pull a subset of users, such as those who have been created in the last week.

If these solutions do not meet your needs and you have an Enterprise plan, open a [support ticket](https://account.fusionauth.io/account/support/) to discuss options for regular data exports.

> **NOTE:** If you need your user data because you are emigrating away from FusionAuth Cloud, it's yours and we'll get it to you. This applies to any level of hosting and plan.
> 
> If you need your data exported regularly for any other reason, this is only available to organizations on Enterprise plans.
> 
> In either case, please open a support ticket to discuss options.

## Restore From Backup

Certain FusionAuth Cloud tiers include regular backups. If you need to restore your user database from a backup, open a [support ticket](https://account.fusionauth.io/account/support/) with the details.

You can restore to any point in time in the last three days. In the ticket, provide the date and time and timezone to which you'd like to restore your database.