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    • R
      reece.temple
      last edited by

      Hi All,

      First time user of the FusionAuth App. Some relevant information to start off.

      Hosting: digital ocean
      Database: mysql -v 8
      server: Ubuntu 20.04 (LTS) x64

      Essentially I can access the maintenance-mode-database-configuration page, i input the information for the database and users as required. After submission I can see the schema in the DB, but I get the 'This page isn’t working' in the browser and then cannot progress any further to exit maintenance mode or start up etc.

      Any ideas welcome!

      Many thanks!

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      • R
        reece.temple
        last edited by

        I found that winding back the version of mysql to 5.7 allowed the install. Perhaps 8 is not supported yet?

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        • A
          akira
          last edited by

          Hi @reece-temple ,

          Welcome to the community! I am glad you are here.

          For some context as to why you may be seeing this; we don't ship the mysql driver, but instead download it at first use, due to licensing issues. Sometimes there are file permission issues when we try to write it, or there is no outbound network access.

          As to a fix, can you confirm a couple of things? This will help me diagnose the problem.

          1. Are you connected to the internet via the FusionAuth server?
          2. Where is your .jar file?
          3. Are you receiving an error in your log that begins with 'Error: An attempt to download the MySQL connector jar failed.' ?

          I also found a related thread on a similar issue here if that could be helpful.

          -Akira

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          • R
            reece.temple
            last edited by

            Hi @akira

            I have the logs, but nothing like what you said, the server is connected to the internet, and the chmod on the folders is writeable.

            I checked out the related article, but I am not sure how to resolve the issues.

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            • A
              akira
              last edited by

              Hi @reece-temple,

              Can you confirm you created the My-Sql database when you created your Digital Ocean droplet?

              If you have any screenshots of error messages that you are seeing either on your browser or your command line, that would help as well.

              Thank you!

              Akira

              R 1 Reply Last reply Reply Quote 0
              • R
                reece.temple @akira
                last edited by

                @akira I've now even tried to host the SQL server on the localhost and no luck 😞 Starting to think this solutions not right for me.

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                • joshuaJ
                  joshua
                  last edited by

                  @reece-temple!

                  Sorry to hear that you are still having trouble!

                  When you say that you have tried locally, does that mean that you having installed FusionAuth via FastPath install files?

                  Thanks,
                  Josh

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