Deployment is not currently registered appropriately email...
-
I received an email stating that my deployment is not currently registered appropriately... text below.
"We reviewed all our customers and noticed that your FusionAuth deployment is not currently registered appropriately. In order to support your team while staying in compliance with your license, we need you to register the license key."
I responded back since I have registered our license in Reactor and I have a green check mark, asking is it due to us using a non-production license now that we have active users. I'm guess this might be the case, but I could not get clarification from the Client Service Operations Specialist I was working with.
So I guess my question is; if we are to deactivate our non-prod license, then immediately activate our prod license, would we retain all of our current configurations, users, and permissions? The current UI has a decommission button, where as the documentation has a deactivating button. Since we are being hosted in FusionAuth, I do not want to lose any of our current settings since the word decommission sounds destructive.
https://fusionauth.io/docs/v1/tech/admin-guide/licensing states that
"However, deactivating your license does not remove configuration previously saved while the license was active. In the scenario above, if you were to activate a license, users and admins would immediately be able to access previously disabled functionality and the previous configuration would be active.”I would just like confirmation before switching, if indeed I do need to switch.
-
@chris-swanda did you get the answers you needed?
-
Based on the information you have provided, it seems like the issue with your FusionAuth deployment is related to license registration. It's possible that the non-production license you were using is not appropriate for your current usage, and that may be the reason for the message you received.
Regarding your question, deactivating your non-prod license and activating your prod license should not affect your current configurations, users, and permissions. As per the documentation you shared, deactivating a license does not remove any configuration previously saved while the license was active. Therefore, if you activate a new license, all of your previous configurations and settings should still be in place and accessible.
It's always a good idea to take a backup of your current configuration before making any changes, just in case. Additionally, I recommend double-checking with the FusionAuth support team or your Client Service Operations Specialist to confirm that switching to the prod license is the right course of action for your situation.
