FusionAuth
    • Home
    • Categories
    • Recent
    • Popular
    • Pricing
    • Contact us
    • Docs
    • Login

    HTTP 500 on password reset

    Scheduled Pinned Locked Moved Unsolved
    Q&A
    2
    2
    1.9k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      rohit
      last edited by

      Hello, I am seeing the following errors in certain cases when a user does a password reset. The issue does not occur every time, and I have not been able to replicate it myself.

      I am on an older version (1.19.6) running on a single node. Appreciate any advice.

      access.log:

      172.31.34.247 - - [02/Oct/2024:14:26:52 +0000] "POST /password/change/change HTTP/1.1" 500 4425 "https://<removed>/password/change/lnBza5mTq20Gey-D6irSE6_K4UzAg4Z5t34ZpGRbeQ0?tenantId=36326135-6534-6563-6363-633034343161&client_id=0c8dbe3d-8955-4569-8248-698d1531be12&metaData.device.name=macOS%20Chrome&metaData.device.type=BROWSER&redirect_uri=https%3A%2F%2F<removed>%2Foauth_callback&response_type=code&state=https%3A%2F%2F<removed>%2F&timezone=America%2FToronto" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36" "23.24.131.181"

      stdouterr.log:

      2024-10-02 2:26:52.386 PM ERROR io.fusionauth.app.primeframework.error.ExceptionExceptionHandler - An unhandled exception was thrown
java.lang.NullPointerException: null
	at io.fusionauth.api.service.jwt.DefaultRefreshTokenService.refreshSSOSessionToken(DefaultRefreshTokenService.java:186)
	at io.fusionauth.app.service.security.DefaultSSOService.login(DefaultSSOService.java:107)
	at io.fusionauth.app.action.oauth2.BaseOAuthAction.handleInteractiveLoginResponse(BaseOAuthAction.java:414)
	at io.fusionauth.app.action.oauth2.BaseOAuthAction.authenticateAuthorizationGrant(BaseOAuthAction.java:190)
	at io.fusionauth.app.action.password.ChangeAction.post(ChangeAction.java:92)
	at jdk.internal.reflect.GeneratedMethodAccessor194.invoke(Unknown Source)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:564)
	at org.primeframework.mvc.util.ReflectionUtils.invoke(ReflectionUtils.java:414)
	at org.primeframework.mvc.action.DefaultActionInvocationWorkflow.execute(DefaultActionInvocationWorkflow.java:79)
	at org.primeframework.mvc.action.DefaultActionInvocationWorkflow.perform(DefaultActionInvocationWorkflow.java:62)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.validation.DefaultValidationWorkflow.perform(DefaultValidationWorkflow.java:47)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.security.DefaultSecurityWorkflow.perform(DefaultSecurityWorkflow.java:60)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.parameter.DefaultPostParameterWorkflow.perform(DefaultPostParameterWorkflow.java:50)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.content.DefaultContentWorkflow.perform(DefaultContentWorkflow.java:52)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.parameter.DefaultParameterWorkflow.perform(DefaultParameterWorkflow.java:57)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.parameter.DefaultURIParameterWorkflow.perform(DefaultURIParameterWorkflow.java:102)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.scope.DefaultScopeRetrievalWorkflow.perform(DefaultScopeRetrievalWorkflow.java:58)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.message.DefaultMessageWorkflow.perform(DefaultMessageWorkflow.java:44)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at io.fusionauth.app.primeframework.FrontEndTenantWorkflow.perform(FrontEndTenantWorkflow.java:78)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.action.DefaultActionMappingWorkflow.perform(DefaultActionMappingWorkflow.java:126)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.workflow.StaticResourceWorkflow.perform(StaticResourceWorkflow.java:97)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.parameter.RequestBodyWorkflow.perform(RequestBodyWorkflow.java:89)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at org.primeframework.mvc.security.DefaultSavedRequestWorkflow.perform(DefaultSavedRequestWorkflow.java:64)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at io.fusionauth.app.primeframework.CORSFilter.handleNonCORS(CORSFilter.java:291)
	at io.fusionauth.app.primeframework.CORSFilter.doFilter(CORSFilter.java:223)
	at io.fusionauth.app.primeframework.CORSRequestWorkflow.perform(CORSRequestWorkflow.java:48)
	at org.primeframework.mvc.workflow.SubWorkflowChain.continueWorkflow(SubWorkflowChain.java:51)
	at io.fusionauth.app.primeframework.FusionAuthMVCWorkflow.perform(FusionAuthMVCWorkflow.java:88)
	at org.primeframework.mvc.workflow.DefaultWorkflowChain.continueWorkflow(DefaultWorkflowChain.java:44)
	at org.primeframework.mvc.servlet.FilterWorkflowChain.continueWorkflow(FilterWorkflowChain.java:50)
	at org.primeframework.mvc.servlet.PrimeFilter.doFilter(PrimeFilter.java:78)
	at com.inversoft.maintenance.servlet.MaintenanceModePrimeFilter.doFilter(MaintenanceModePrimeFilter.java:59)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.inversoft.servlet.UTF8Filter.doFilter(UTF8Filter.java:27)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1626)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:832)
      mark.robustelliM 1 Reply Last reply Reply Quote 0
      • mark.robustelliM
        mark.robustelli @rohit
        last edited by

        @rohit How often does this happen? Do the logs always state the same thing?

        1 Reply Last reply Reply Quote 0
        • First post
          Last post