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    Audacy App wont authenticate credentials

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    • B
      barb_flannery
      last edited by

      Hi, Reporting a bug with using the Audacy app on my iphone 12 Pro IOS 16.
      On the Audacy app when I get to the authentication screen (it's on URL entercom.fusion.io...~... )
      I enter the correct credentials and I have the option of pressing "Go" or "Done" regardless of which one I press the credentials just sit there and I can't go any further.
      I know other users that have iphones that it working for.
      I opened up a problem with Apple and they believe that it is an App issue
      I don't know if the issue is with Audacy - three weeks ago they said they are looking into the problem and will get back to me... 🙂
      Could the issue be with FusionAuth?
      Any help would be appreciated.
      Barb.

      B 2 Replies Last reply Reply Quote 0
      • B
        barb_flannery
        last edited by

        Hi,
        I just solved this problem on my iPhones - I didcovered that by enabling Javascript this solved the problem.
        This Q/A is resolved.
        Barb

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        • B
          barb_flannery @barb_flannery
          last edited by

          @barb_flannery said in Audacy App wont authenticate credentials:

          Hi, Reporting a bug with using the Audacy app on my iphone 12 Pro IOS 16.
          On the Audacy app when I get to the authentication screen (it's on URL entercom.fusion.io...~... )
          I enter the correct credentials and I have the option of pressing "Go" or "Done" regardless of which one I press the credentials just sit there and I can't go any further.
          I know other users that have iphones that it working for.
          I opened up a problem with Apple and they believe that it is an App issue
          I don't know if the issue is with Audacy - three weeks ago they said they are looking into the problem and will get back to me... 🙂
          Could the issue be with FusionAuth?
          Any help would be appreciated.
          Barb.

          I don't know how to mark this as "Solved" - the issue was enabling Javascript on Safari on the iPhone

          1 Reply Last reply Reply Quote 0
          • B
            barb_flannery @barb_flannery
            last edited by

            @barb_flannery Hi, I discovered that by enabling Java Script for Safari on both iphones solved this problem.
            I don't know how to mark this question as "Solved" - If anyone that reads this knows how to close it - please do so.
            Many thanks.
            Barb

            1 Reply Last reply Reply Quote 0
            • joshuaJ joshua has marked this topic as solved on
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