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    French Characters Don't Show in Outlook Subject Field

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    • D
      diego.carreras
      last edited by

      When using FusionAuth Customization email templates, certain French character accents are not appearing correctly in the subject line when sending to an Outlook client. Gmail client works fine... samples below.

      Outlook:
      e9add012-04fd-4b75-b409-c3c8de70d950-image.png

      Gmail:
      0e3b8724-14b2-4824-a88d-3d611db74384-image.png

      Here it is defined in the email template:
      8562f106-7125-460d-809c-3f3891a4c759-image.png

      I tried several suggestions using inline UTF8 encoding from various sites such as the following but none seemed to work so far:
      https://www.courier.com/blog/who-knew-email-subjects-are-so-complicated/

      Please advise on a workaround

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      • danD
        dan
        last edited by

        Hiya @diego-carreras !

        Hmmm. Did you ever solve this? I have not run across this before.

        Did you try other email clients? Did you search the MS Outlook forums? Did you turn on the email debugging?

        --
        FusionAuth - Auth for devs, built by devs.
        https://fusionauth.io

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