Troubleshooting Password Reset Email Delivery Issues in FusionAuth

[wesley]

I’m trying to send password reset emails from our production FusionAuth instance, but nothing seems to work. The SMTP settings test passes, but password reset emails aren’t being delivered from either the login screen or the admin UI. How can I troubleshoot this issue?

[wesley]

First, ensure that Debug is enabled in your SMTP settings for the tenant. After enabling it, try sending password reset emails again and then check the Event Logs for any errors or details about why emails aren’t going out.

For more troubleshooting steps, see the FusionAuth SMTP documentation:
Configuring Email in FusionAuth