Why You Can’t Create New Hosted Instances in the FusionAuth Account Portal on Invoiced Billing
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I’m reviewing the Hosting page in the FusionAuth Account Portal but don’t see an option to create a new hosted instance.
Based on the documentation and what I’ve found so far, there doesn’t appear to be a hard limit on the number of hosted instances. Is there a different process for creating additional hosted deployments, or is something preventing this option from appearing in the portal?
Ultimately, we’re looking to add at least two additional non-production instances. -
You’re correct—there is no fixed limit on the number of hosted FusionAuth instances you can have.
However, since your account is on invoiced billing, new hosted deployments cannot be created directly through the Account Portal. That functionality is only available for self-serve billing accounts.Next Steps
- Our Customer Success team will reach out to you via email.
- They’ll help provision the additional non-production instances and add them to your existing order.
Once that’s complete, you’ll have access to the new hosted deployments without needing to manage them through the portal yourself.
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W wesley has marked this topic as solved