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FusionAuth Cloud requests timing out continuously (admin UI + auth flows)

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hemanth18pages
last edited by
Hi FusionAuth team,

We’re facing a critical issue with a FusionAuth Cloud tenant.

Issue
- All FusionAuth authentication requests are timing out
- Admin UI login is also inaccessible
- Requests do not fail fast they hang and then time out
- This causes a complete production outage for our application
Important behavior
- After restarting our application, only 1–2 FusionAuth requests succeed
- All subsequent FusionAuth requests time out again
- Scaling application workers does not help
- Restarting the server does not resolve the issue
- Issue persists across browsers and networks
Context
- FusionAuth Cloud (not self-hosted)
- Public status page shows everything healthy
- No recent configuration changes on our side
- Because requests never complete, we’re unable to capture request-level logs or timestamps
Question
- Can FusionAuth Cloud experience tenant-level latency or degradation where requests hang instead of returning errors?
- Is there any known mitigation or guidance for handling this scenario?
We’ve raised a support ticket as well, but wanted to check here in case this is a known pattern.

Any help would be appreciated. Thanks.
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mark.robustelli @hemanth18pages
last edited by

@hemanth18pages raising the support ticket is the way to go for sure. It will be good to know if anyone else is experiencing this too.
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