@brad, you may need to check if the lambda is actually running. I did this by creating a JWT Populate lambda and setting debug enabled = "true" and logging some info.
Screenshot 2024-02-09 at 8.31.38 AM.png
Then I logged in. I could see the results in the token.
Screenshot 2024-02-09 at 8.32.48 AM.png
More importantly, I was able to go to `System -> Event Log' and see that it ran.
Screenshot 2024-02-09 at 8.34.08 AM.png
Can you confirm yours is running? You should also be able to log the values you think you are setting for confirmation.