Hiya,
I think we'd need a bit more information to help debug the situation. Useful info to share:
What you are trying to do, specific step by step of clicks you make, APIs you’ve called, configuration you have, things you’ve changed, etc. More information is better. For example, what you are seeing, specific panels in the UI, API status codes, errors, screenshots, etc. We want all of it. What you expected to see. Sometimes this is obvious, and sometimes it isn’t. Err on the side of over sharing. What you've tried already. Sometimes this can help us narrow down the issue more quickly. The version of FusionAuth you are using (this information is available on the admin screen in the lower left hand corner). The number of FusionAuth nodes you are running in your deployment. Information about supporting infrastructure such as the database and elasticsearch, including the version and architecture (is the database local, cloud managed, etc). All FusionAuth log files you can provide. Please don't provide snippets because often the issue won't be in the snippet but somewhere else in the logs. Providing us with complete log files upfront helps us track down issues faster. And you'll avoid getting replies like "please send the complete log files". Of course, please remove any sensitive information from the log files.