@john-spellman I'm glad you have access to the instance. If you need help in a non public forum and you have a paid plan which includes technical support, please open a ticket via your account portal.
If you don't have a paid plan and still want the private support, please check out theEssentials Plan. You will get private email support with that.
Other than that, I would recommend posting the issues here and removing any sensitive info.
Also, based on your request, be very careful of anyone reaching out to help privately. I like to believe the world is a good place, but there are bad actors out there looking to take advantage of people in your situation.
