Dashboard homepage timeout
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Running selfhosted v1.6 on a windows server. When logging in the dashboard homepage never loads. The system is authenticating the login request and I am able to manually get to other pages with the proper URL path. If I click the Dashboard link form any other page in the system it will eventually time out after failing to load the home page again. Other pages are browsable with the menu system. This is an issue that started the day after a new tenant was added and then deleted with no further configuration changes. No other known changes have been made to the system. Looking for any ideas of what could be causing this behavior.
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@travis-amstuz When you say "logging in the dashboard homepage never loads", is that in the admin UI for FusionAuth or for your application?
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@mark-robustelli Mark thank you for the reply. This is in the administration UI for FusionAuth. The root http://address/admin/ page is the only one that has loading issues. If I browse to something like http://address/admin/application/ or http://address/admin/tenant/ the pages load correctly and the rest of the admin menu works.
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@travis-amstuz hmmm... That seems odd for sure? What browser are you using? Have you tried clearing your cache and that sort of thing? Try to visit the page in an incognito or private window. Also, if you are using Chrome, you could try to use F12 (Developer Tools) and see if you can get anything from the console output or network traffic.
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@mark-robustelli We have tried multiple browsers and multiple computers as well as with private browsing. When running dev tool on login it will pass the authentication request then times out with a error "FusionAuth encountered an unexpected error. Please contact support for assistance." and a http status 200. There is also a 404 error in the network tools for /js/admin/JWTConfiguration.js?version=1.6.0. At this point I am authenticated and can manually enter one of the child pages in the address bar and they will load fine along with the navigation menu. I can navigate to any page except for the Dashboard Homepage which will continue to return the same results.
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@travis-amstuz I was able to successfully add and remove a tenant and still have no trouble logging in. Have you enabled debugging and check to see if any events were logged? Maybe as a test, could you try to add the Tenant back? Is this a production instance you are having trouble with? You may have to try to reinstall. That may mess with your current set up. Let me know if the re-add works or if you see anything in the logs.
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@travis-amstuz Also are you on v1.6 or did you mean 1.46? 1.6 is a very old version. Can you try to replicate your issue on a version >= 1.44, please?
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@mark-robustelli we are on the old 1.6. I cannot add the tenant back since this is a production server and a second tenant breaks our application authentication service. Upgrading right now is not an option and we are working on trying to migrate to hosted cloud services as our upgrade path.
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