Can't login on a previous working envionrment/database

[juan.sleiman]

I did some changes on my database but get reverted. After these changes I'm not able to login into the app.

I enter into: http://auth.mysite.com/oauth2/authorize

But I see a Invalid login credentials error.

I verified and the email is there because when I try to register it it says that it already exists. Also I'm not able to register new emails.

fusionauth-app and fusionauth-search services are running in my centos 7 server on AWS.

[dan]

Hiya @juan-sleiman . Sorry, that sounds frustrating. It's hard to know what is going on with the details you've provided. Did you figure it out? If not, please provide the following:

• What you are trying to do, specific step by step of clicks you make, APIs you’ve called, configuration you have, things you’ve changed, etc. More information is better. For example, what you are seeing, specific panels in the UI, API status codes, errors, screenshots, etc. We want all of it.
• What you expected to see. Sometimes this is obvious, and sometimes it isn’t. Err on the side of over sharing.
• What you've tried already. Sometimes this can help us narrow down the issue more quickly.
• The version of FusionAuth you are using (this information is available on the admin screen in the lower left hand corner or in the startup logs).
• The number of FusionAuth nodes you are running in your deployment.
• Information about supporting infrastructure such as the database and elasticsearch, including the version and architecture (is the database local, cloud managed, etc).
• All FusionAuth log files you can provide. Please don't provide snippets because often the issue won't be in the snippet but somewhere else in the logs. Providing us with complete log files upfront helps us track down issues faster. And you'll avoid getting replies like "please send the complete log files". Of course, please remove any sensitive information from the log files.

Also, if you are running in production, we recommend buying support, as that has guaranteed response time. Pricing here.