Can't get by Maintenance Mode

dan

I also added a bug for the log file not being in the logs directory: https://github.com/FusionAuth/fusionauth-issues/issues/673

dtokarz1

I did a complete uninstall and clean install for this. Same problems. The database name is fusionauth and I let FusionAuth create it, not me. The first attempt is when it first stops, no errors but like I ran Maintenance Mode for the first time. Admin credentials field and password are blank and ordinary user of fusionauth has a new password showing. Second attempt is trying to login again with admin credentials.

Output too long to put in here so I created a pastbin. Let me know if you can't see it. Sorry for the long log file I didn't know which output is relevant.

FusionAuth Log File

dan

Awesome, that pastebin is super helpful.

Around line 70, I see this error:

Enforcing utf8mb4 character encoding. Review the following messages:
 
 Errors that caused startup to fail:
  Expected [character_set_server] to start with or be equal to [utf8mb4] but found [latin1]
  Expected [collation_server] to start with or be equal to [utf8mb4] but found [latin1_swedish_ci]

This means that we're expecting a certain character set in mysql, but we aren't seeing it. So we're failing to continue.

You can turn off the expectation in your fusionauth.properties. Set database.mysql.enforce-utf8mb4=false and restart your app server. That should resolve this issue.

More on the ramifications of turning this off here: https://github.com/FusionAuth/fusionauth-issues/issues/234#issuecomment-632757441

Alternately, you can set up your database to have the expected charsets. That's beyond the scope of the assistance I can offer, but some googling turns up https://dev.mysql.com/doc/refman/8.0/en/charset-database.html

dtokarz1

Success! While I would have thought letting FusionAuth create the database would have set the character set in the database, the actual problem was setting the character set for the MySQL server and then restarting the server.

I appreciate your time and patience!

dan

Awesome!

chestnutae

This post is deleted!

ian 0

I'm encountering the same error using PostgreSQL and MySQL.

not at all sure what is happening. I didn't see any mismatch with character encoding.

I also joined your slack channel with a new subchannel https://fusionauth.slack.com/archives/C05R6G25472

with a list of steps and files I used to run this. I can't figure out what FusionAuth is expecting or I'd set it.

-Ian

dan

@ian-0 hate to ask you to try this, but have you created the database manually, following these steps?

https://fusionauth.io/docs/v1/tech/installation-guide/fusionauth-app#advanced-installation

In this case, you run the db creation scripts manually, and then when FusionAuth connects, it doesn't have to do anything DDL-wise.

Can you try that and let us know if it works?

ian 0

@ian-0

did get slightly further. New error:

The user for the username you provided was either created or already existed but could not be granted access to the database. The error from the database was [Access denied for user 'fusionauth'@'10.222.3.159' (using password: NO)].

dan

That indicates the fusionauth user doesn't have a password provided. https://fusionauth.io/docs/v1/tech/reference/configuration has the configuration values.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

dan

Also, @ian-0 , which version of which database are you using? We've had issues with postgresql 15 in the past, but I believe they were squashed in this bug.

ian 0

@dan said in Can't get by Maintenance Mode:

That indicates the fusionauth user doesn't have a password provided. https://fusionauth.io/docs/v1/tech/reference/configuration has the configuration values.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

Yup have this variable set... stranger still is I can manually connect to the database without issue using the same username and password that I have set in the ENV variables.

ian 0

@dan said in Can't get by Maintenance Mode:

That indicates the fusionauth user doesn't have a password provided. https://fusionauth.io/docs/v1/tech/reference/configuration has the configuration values.

If you are using environment variables, you want to make sure DATABASE_PASSWORD is set.

Using Engine version
14.6
really bizzare.

ian 0

I rolled back and installed an elastisearch container. Added the SEARCH_TYPE in the fusionauth deployment and mapped a service to the same RDS DB and it stood up without an issue. Something screwy in the way Fusionauth is connecting to either Postgre or MySQL.

I'm going to have to talk to sales as I want to enable the features temporarily to use it as a POC. Also so I can justify the cost per month for actual support beyond forums.

Thank you for your time.