FusionAuth FGA by Permify is an open-source authorization service, now part of FusionAuth. Following FusionAuth’s acquisition of Permify, the product is now called FusionAuth FGA by Permify — combining Permify’s relationship-based, Google Zanzibar-inspired authorization engine with FusionAuth’s deploy-anywhere identity platform. It handles fine-grained access control (FGA), deciding what authenticated users are allowed to do within your application, with support for RBAC, ABAC, and ReBAC at scale.
If you use FusionAuth FGA by Permify (or you’re considering it), you’ll eventually need help. This guide covers two ways to get support: through the free community Discord or through a paid Enterprise plan with FusionAuth.
Community Support#
The Permify Discord server is the main free community channel where you can ask questions and get help from maintainers and other users. To join:
- Go to discord.gg/permify.
- Create a Discord account if you don’t already have one, or log in.
- Click Accept Invite to join the server.
When you first join, the server asks a couple of onboarding questions about how you’re using FusionAuth FGA by Permify and what features you’re interested in. You can answer these or skip them.
Once you’re in, head to the #permify-help-forum channel to ask questions. (The older #permify-help channel is being deprecated in favor of the forum channel.) There are also channels for #general discussion, #schema help, and #feedback.
Both community members and Permify maintainers respond to questions here, and many questions receive a response within a couple of hours. However, more complex questions may take longer, and there are no guarantees.
Strengths Of Community Support#
- Free to use, with no account or license required beyond Discord.
- Active community with responsive maintainers. Most questions receive answers within hours.
- Good for getting started, exploring FusionAuth FGA by Permify’s features, and troubleshooting common issues.
Limitations Of Community Support#
- No guaranteed response times. Maintainers provide best-effort support, and complex questions may take longer to get a reply.
- Not covered by any SLA. If your production system goes down at 2 AM, nobody is obligated to respond.
- Answers come from the community as well as maintainers, so quality may vary.
Paid Enterprise Support#
If you’re running FusionAuth FGA by Permify in production and need guaranteed support, FusionAuth offers Permify support as part of its Enterprise plan. This is separate from the community channels and gives you direct access to FusionAuth’s engineering team — including the Permify experts who built the original open-source project and joined FusionAuth with the acquisition.
When you get an Enterprise support license, you can choose how to deploy FusionAuth FGA by Permify:
- FusionAuth Cloud: Run a fully managed, highly available FusionAuth FGA by Permify instance in FusionAuth Cloud, with no infrastructure to manage.
- Self-Hosted: Deploy FusionAuth FGA by Permify in your own infrastructure, keeping full control over your data and environment.
What You Get#
- 24/7 support via email and phone.
- A private Slack channel with FusionAuth’s team.
- Support tickets through the FusionAuth account portal, with response time SLAs.
- Solution architect guidance for your implementation.
How to Get It#
Paid support is included in the FusionAuth Enterprise plan. To get started:
- Visit the FusionAuth pricing page to review the Enterprise plan details.
- Contact FusionAuth’s sales team to discuss your requirements. A sales representative and sales engineer can answer specific questions about your use case and hosting preferences.
- Once you have an Enterprise license, log in to your FusionAuth account portal. Click the support button in the lower-right corner to open and track support tickets.
Strengths Of Paid Support#
- SLA-backed response times, so you know when to expect a reply.
- Direct access to FusionAuth’s engineering team, rather than relying on community volunteers.
- 24/7 availability, including phone support for urgent production-impacting issues.
- A private Slack channel for ongoing communication with your support team.
- The Enterprise license supports advanced features of FusionAuth; if you are in the market for a CIAM solution, you can use that as well.
- Flexible deployment using either FusionAuth-managed cloud hosting or your own infrastructure.
Limitations Of Paid Support#
- Requires a FusionAuth Enterprise license; contact sales for pricing based on your requirements.
- Best-suited to teams running or planning to run FusionAuth FGA by Permify in production. If you’re adding authorization to a side project, the cost may not be justified yet. Head over to Discord for your questions.
Which Option Is Right For You?#
For people getting started with FusionAuth FGA by Permify, the community Discord server is the right place to begin. It’s active, free, and covers common questions.
If you’re running FusionAuth FGA by Permify in production, where downtime has real consequences, the Enterprise plan gives you the SLA and direct engineering access that community support cannot. Contact FusionAuth to discuss whether the Enterprise plan fits your needs.
