Add Authenticator as a second factor

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Starter plan required

This feature requires at least a Starter plan.

Available since 1.26.0

The Authenticator method is enabled by default on every tenant. To toggle please navigate to Tenants -> Edit Tenant -> Multi-Factor . The authenticator method is also referred to as Google Authenticator or Time-Based One-Time PasswordAn algorithm that computes a time-synchronized one-time password from a shared secret key and current timestamp. (TOTP).

Enable MFA method on Tenant (Admin Facing)#

The authenticator factor is enabled by default at the tenant level. It can be toggled on and off as needed.

The tenant Multi-Factor tab with the authenticator method enabled.

Enable Authenticator Factor from Account Management (User Facing)#

The account page with the edit button and the two-factor and passkey links.
  1. Navigate back to your account page.
  2. Click Manage two-factor
  3. Click Add two-factor
  4. There will be an option for an Authenticator app.
The two-factor page with no methods configured.
The Enable two-factor form for an authenticator app.

Next,

  1. Scan the QR code with your favorite authenticator applicationAn app that generates time-based one-time passwords for multi-factor authentication. Many operating systems and password managers include an authenticator, and Wikipedia keeps a comparison of authenticator apps that includes free and open source options. such as Google Authenticator or Authy.
  2. (Optional) Enter a name for this method (for example, Google Authenticator).
  3. Enter the provided code.
  4. Click the Enable button.

Recovery Codes (User Facing)#

Now you will be presented with recovery codesA code used to regain access to an account when the user loses their multi-factor authentication factors.. Save these in a safe space.

The recovery codes shown after two-factor authentication is enabled.

trophy Success!

Upon the next login, you will be prompted for a code displayed by the Authenticator App in addition to your password.

See It in Action (User Facing)#

With the Authenticator method enabled, if you log out and log back in you will be presented with the following screen in addition to the typical login screen.

The two-factor challenge shown after logging in.