SAML v2 & Zendesk

1. Overview

1.1. Enable SAML SSO in Zendesk

  1. https://<your_domain>.zendesk.com/admin/security/sso

  2. Select SAML -→ Edit

  3. Check enabled

  4. SAML SSO URL = https://login.fusionauth.io/samlv2/login/f32a81a4-e5be-93f2-cb34-ec605ed7f708

  5. Certificate fingerprint = 26:81:09:18:CD:5D:D4:3B:91:29:2D:92:38:5F:D3:5E:9E:F7:AD:7C:BF:A2:E6:BF:68:F2:D3:45:85:68:85:1F

  6. Remote logout URL = https://login.fusionauth.io/samlv2/logout/50c9e259-177c-43e1-b6b9-66b04f31a743

  7. Save

1.2. Enable SSO for Staff or End users

  1. https://<your_domain>.zendesk.com/admin/security/staff_members

  2. Enable "External authentication"

  3. Select "Single sign-on" from the radio select control